gs99's Privacy Policy
Your personal information is completely safe at gs99 — this policy clearly explains how we collect, use, and protect your data.
This Privacy Policy ("Policy") is issued by the gs99 platform ("we", "our", or "gs99"). This Policy tells you what types of information we collect when you use our website or services, how that information is used, who it may be shared with, and what measures we take to protect your information.
By using gs99's services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
What Information We Collect
We collect two types of information — information you provide directly and information collected automatically.
Information You Provide Directly
Information you provide when you register an account or use services at gs99:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Payment details (bKash, Nagad, Rocket, Upay or bank account number)
- Document details required for identity verification
- Messages and information provided when contacting our support team
Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device type
- Browser type and language settings
- Pages visited and time spent
- Login and logout times
- Transaction history and amounts
- Gaming history and preferences
- Information collected through cookies and similar tracking technologies
Purpose of Using Information
gs99 uses the information it collects for the following purposes:
Account Management
This information is used to create, manage, and secure your account and to verify your identity.
Transaction Processing
Financial information is used to process deposit and withdrawal requests and to ensure transaction security.
Customer Service
To resolve your questions and complaints and to provide effective support through 24/7 live chat and email.
Security and Prevention
To prevent fraud, money laundering, and other illegal activities and to maintain platform security.
Service Improvement
Analytical data is used to improve our platform, games, and service quality and to enrich the user experience.
Notifications and Communication
Your contact information is used to send important account updates, bonus information, and service-related notifications.
Information Disclosure and Third Parties
gs99 never sells your personal information. However, in certain circumstances we may share information with trusted third parties:
- Payment processors: Relevant financial information may be shared to process transactions through bKash, Nagad, Rocket, Upay, and bank transfers.
- Technology service providers: Technology partners who assist in operating our platform work under strict confidentiality agreements.
- Game software providers: Game developers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt may receive the minimum information necessary to operate their technology.
- Legal obligations: We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or other legal processes.
- Business restructuring: In the event of a merger, acquisition, or asset transfer, your information may be transferred — however, the new controlling party will also be required to comply with this Privacy Policy.
Outside of the above circumstances, information about you will not be disclosed to any third party without your explicit consent.
Data Security Measures
gs99 applies industry-standard technical and organizational measures to protect your information. The following steps keep your data secure:
SSL Encryption
Our entire platform is secured with SSL/TLS encryption, which encrypts all your data transmissions.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers and databases from unauthorized access.
Access Control
Only authorized staff can access necessary information, and a record of every access is maintained.
Secure Backup
Your information is regularly backed up and stored securely in encrypted form.
While we make every effort to protect your information, transmitting data over the internet is not completely risk-free. You are therefore advised to keep your password private and always log out of your account after use.
Cookies and Tracking Technologies
gs99 uses cookies and similar technologies to improve the user experience. Cookies are small text files stored in your browser.
We use the following types of cookies:
- Essential cookies: These are required to ensure the basic functionality of the platform. They are used to keep your login session active and to verify security.
- Functionality cookies: These cookies are used to remember your preferences such as language selection and other settings.
- Analytical cookies: This information is collected to understand which pages are visited most and how users use the platform — with the aim of improving service quality.
You can control or disable cookies from your browser settings. However, disabling certain cookies may mean some platform features do not work properly.
Data Retention Period
gs99 retains your information only for as long as necessary. The data retention policy is as follows:
- Account information: Complete information is retained while your account is active. Even after an account is closed, information may be kept for a set period due to legal obligations.
- Financial transaction records: Financial transaction data is retained for an extended period, as it may be needed for auditing and legal purposes when required.
- Customer service communications: Support tickets and chat history are retained for a set period for security and quality control purposes.
- Analytical data: Analytical data used for service improvement is automatically deleted after a set period.
Once the designated period has passed, we securely delete your personal information or anonymize it so that it can no longer be identified.
Your Rights
You have the following rights regarding data privacy with gs99:
Right to Access
You may request to know what information we hold about you. We will provide a copy within a reasonable time.
Right to Correction
If your information is incorrect or incomplete, contact us for a correction — we will update it promptly.
Right to Deletion
You may request deletion of information that falls outside legal obligations. This request can be made alongside an account closure request.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted, which we will honor after considering valid grounds.
To exercise any of the above rights or for any questions about data privacy, contact our support team: [email protected] — we provide support in Bengali and English 24/7.
Underage Users
gs99's services are for persons aged 21 or older only. We do not knowingly collect any personal information from persons under the age of 21.
We verify age during the registration process. If an underage person has created an account on our platform for any reason and this comes to our attention, we will immediately close that account and delete the collected information.
If you believe an underage person is using our platform, please notify us at [email protected].
Policy Changes
gs99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By publishing a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
If you continue to use gs99 after an updated policy is published, you are considered to have agreed to the terms of the new policy. You are therefore advised to review this page regularly.
If you have any questions about policy changes, please contact our support team.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. gs99's dedicated support team is ready to serve you 24 hours a day, 7 days a week.
Live Chat Support
Use our 24/7 live chat service for immediate assistance. Support is available in both Bengali and English.
Email Contact
For detailed questions or complaints, write to us at: [email protected]
In privacy-related requests, please clearly state your account details and a description of your request.
gs99 values your privacy highly. Thank you for using our platform — we will always strive to protect your information.